Starting 2022 with 98% Client Satisfaction Rate

At the end of every year, we turn to our clients for the most important mark that really matters – how you rate our efforts and services throughout the year in our traditional client satisfaction survey. Each year we are amazed and humbled by the positive feedback we receive, and every time we manage to raise the bar a tad higher. In 2021, the result is a stellar 98% overall client satisfaction rating, which is spectacular in any type of client service business, but especially so in the website hosting industry. 

Of course it’s hard to put a number to satisfaction, but it’s a pointer that takes into account your ratings of the main pillars of our web hosting services – website speed, security and support, which we keep strengthening and improving on year after year. Here is a breakdown of some of the things we did in these key directions and the impact that they had on your websites, leading up to such staggering satisfaction numbers in all aspects of our service.

97.7% Client Satisfaction with Website Speed 

We’ve always been famous for proactively adopting the latest web speed technologies for the benefit of our clients. In 2021 we again introduced multiple new website performance enhancements at no extra cost. We started off by enabling Google’s state-of-the art Brotli image compression algorithm on our servers, ensuring between 15% to 20% website speed gains for clients right out of the box. To add to that, our new MySQL setup allowed websites hosted with us to serve more visitors simultaneously, lowering the number of slow website queries between 10x to 20x times. And by enabling our unique Dynamic caching by default on all hosting plans, clients now enjoy up to 5x times faster page loading time. These are just some of the latest and major improvements we introduced to make your websites run faster, improve your website’s user experience, conversions, and SEO rankings. In return you rated our website speed efforts with the highest marks in the history of our end-of-year client survey – a stellar 97.7% Website Speed Satisfaction Rate!

98.5% Client Satisfaction with Website Security

Parallel to our website speed improvements, we’re always working on new ways to help you with the never-ending quest of securing your website. Our mission to provide the best data protection took another big step this year with the launch of our off-site backups. Apart from our free daily backups and easy restore, we deployed a geo-redundant backup system which minimizes the risk of data loss in case a whole data center facility is in jeopardy for whatever reason. That way we ensure a safe recovery of your site with minimum downtime. In addition to that, our SiteGround Site Scanner security service got improved to include a new scanning method that allows users to run a thorough file scan of their site directly on the host server with a single click. And we also introduced our new centralized DNS for faster, safer, and easier hosting. 

4.3/5 Stars for our Client Tools and Services

This year was especially rich in new website tools and services for our WordPress users. We launched the SiteGround Security plugin for WordPress – a free tool that greatly improves WordPress security in just a few clicks. And it’s available for everyone, not just SiteGround clients. Just a few months after its release, the plugin was awarded Silver for Best WordPress Security Plugin in the biggest WordPress community award, Monster’s Award. And to round off our list with added-valued services and tools, we released a new version of our SiteGround Optimizer WordPress plugin to upgrade its functionality and add new features for even more site speed and convenience for webmasters. All of these efforts did not go unnoticed, and we got an average rating of 4.3 out of 5 stars for each of our latest tool releases.

  • SiteGround Optimizer WP plugin → 4.3/5 rating
  • SiteGround WP Security plugin → 4.3/5 rating
  • SiteGround Site Scanner → 4.4/5 rating
  • The New Central DNS → 4.3/5 rating

A Look Back and a Look Ahead

We’ve been doing our client end-of-year survey for 10 years now, the first one dating back to 2012. A decade later, with over 2,800,000 hosted domains, your feedback ratings still manage to go up – starting from 95% overall client satisfaction, up to а steady 98% in the last couple of years.

We are thankful for your feedback and for helping us improve our services year after year. In 2022 we will continue to improve our tools and services and launch new ones for existing and potential clients alike, and hopefully manage to further exceed your expectations yet again.

author avatar
Dima Peteva

Head of Brand and Culture

Dima is leading all brand initiatives at SiteGround, where she started as one of our first team members way back in 2004. Since then, she has played a key role in different departments starting with Billing, Project Management, and Marketing. She’s witnessed the company grow from a handful of people to 600+ team members and more than 2 million domains hosted today. When she’s not leading the creative efforts at SiteGround, you can find her organising the local CreativeMornings chapter or taking her one-year-old Vizsla dog on a long walk.

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